Your Own Personal WordPress Developer
Moho Care & Support Plans
- No panic emails
- No broken forms
- No nasty surprises
- Always online
- Always secure
- Always running smoothly
Why Do I Need a Support Plan like Moho Care?
Think of Moho Care like getting your car serviced, you want to spot that worn tyre before it REALLY slows you down.
What is the risk of not looking after my website?
Who Moho Care Is For
Almost all car owners need their car to be serviced, it’s pretty similar with websites.
Business owners
Moho Care is for business owners who just want their website to work. No fuss & no tinkering. If your focus is running the business, not fiddling with updates, we’ve got you covered.
Ecommerce Shops
Moho Care is for e-commerce owners whose shop needs to be secure and always up. If downtime costs you money or security is a concern, Moho Care ensures everything runs smoothly while you focus on selling.
Non-techy People
Moho Care is also perfect for anyone who doesn’t want to deal with updating their website at all. If you’re not into tech or just prefer a “set it and forget it” approach, we handle the behind-the-scenes, so you never have to think about how it runs.
Small Businesses
Moho Care is ideal for businesses without an in-house tech team. You don't need to invest in maintaining a tech department to keep your website running smoothly.
Charities
Moho Care can work really well for charities and community organisations that have small teams and lots to juggle. It's one less thing to thin about and keeps the site live and kicking.
Critical Sites
Having someone that knows your site will be able to fix it faster than someone that doesn't. Moho Care provides that point of contact to get that bug fixed when it appears.
What is Included in My Moho Care & Support Plan?
Premium Managed Hosting
Chosen specifically for top perfromance and cusomised for WordPress websites. Whether you're on the basic or pro care plan we've chosen the most suited hosting for your business needs. Keeping your website performing fast, always reliable and secure at every moment.
Updates & Optimisation
We update your site weekly including the plugins, themes and WordPress Core ensuring that its secure and performing at its best all the time.
Uptime monitoring
We monitor your site so that, in the very slim chance, that its down, we know immediately and can get it back as soon as possible.
Daily Backups
It's extremely important to have daily backups. of your site ready for restoration. If things go horribly wrong at some point on the site you don't loose all your progress,. Moho Care looks after this side of things for you.
Security Scanning
Moho Care runs a securtiy scan keeping check on your site and avoiding any security gaps.
Speed Boosts to Pass Web Core Vitals
Adjusting your website so that it performance at its best on page load speed.
Email deliverability
Ensuring that all your emails get where they are supposed to. Making sure those leda forms land in your inbox and those order confirmations land in your customers.
Monthyl Reports
Moho Care sends out a monthly report keeping you up to date with all the data you need to know that your website is running smoothly, what updates have been made, how your site is perfroming etc
Dev Time
Depedning on which dplan you're subscribed to each each plan comes with a dedicated amount of dveloper time so that you're not worried about each email for each update.
Ready to secure your website and focus on growing your business?
Moho Care Basic
Perfect for brochure and small business sites without checkout or complex flows.
90
Keeping your web site healthy and online to building trust with your customers
Included
- Managed Hosting
- Monthly WordPress plugin updates
- Break/fix Support (broken links, form issues)
- Daily backups
- Security monitoring
- Monthly health check summary
- Uptime monitoring
Moho Care Pro
Perfect for e-commerce, ticketing sites or sites that need a little extra power
299
Keeping your web site healthy and online to building trust with your customers
- Everything in Basic
Included
- Premium Hosting (Kinsta)
- Priority support (faster response)
- Staging site for safer updates
- Monthly Performance Check
- Monthly “site tidy” (small UX fixes, broken bits, housekeeping)
- Post-update testing on key journeys
Who Currently Uses Moho Care?
This isn’t everyone that’s signed up but it’s a nice selection to give you an idea.
Frequently Asked Questions
Which plan do I need?
All simple brochure websites or sites with up to 30 pages would benefit from the Moho Care Basic Plan. E-commerce, ticketing and business critical sites would need the Moho Care Pro Plan.
Can I switch plans anytime?
This depends, if you have a E-commerce site or similar that requires more hosting power then it would not be advisable to switch to the basic plan. However if you are on basic and want to improve performance for any reason and want to move to the Pro plan then this would be possible.
What counts as a support request?
A support request is any task covered under your Care Plan, for example:
- Updating text, images, or prices
- Adding new pages or blog posts
- Fixing broken links or bugs
- Security updates and backups
- Performance monitoring and speed optimisation
- Minor design tweaks
Each plan includes a set number of hours per month. Bigger projects (like redesigns or new features) aren’t covered, but we’ll always give you a clear quote first if something falls outside your plan.
Do you make content edits?
Your website is built so you can easily update content yourself. From text, images, prices, even adding new pages. That’s one of main attractions to using WordPress with Elementor.
However if you get stuck, need help with something technical, or want us to handle a tricky update, that’s what your Care Plan is for. We’re always here to help when you need us, but you’re not locked into emailing us every time you want to change a word. We give you the power to do it yourself.
How quickly do you respond to support requests?
If you’re on the Moho Pro plan we aim to respond within 1 working day, and most fixes are completed within 1–2 working days depending on complexity. Urgent issues (like your site being down) are prioritised and handled as quickly as possible.
If you’re on Moho Basic then we will respond within 1 working day with most fixes completed within 2-3 working days.
What happens if I don't use all my hours in a month?
Unused hours don’t roll over to the next month, each plan resets monthly. But if you’re consistently not using your hours, let us know and we can move you to a plan that’s a better fit. We’d rather you’re on the right plan than paying for support you don’t need.
What's NOT included in the Care Plans?
Care Plans cover ongoing maintenance, technical support, and minor updates. They don’t include major projects like full redesigns, adding complex new features, custom development, or regular content writing. If you need something bigger, we’ll give you a clear quote and timescale upfront.
Do I need a Care Plan, or can I just pay as I go?
You can do either! Care Plans work out more cost-effective if you need regular support, and you get priority response times. Pay-as-you-go is fine for one-off fixes, but without a Care Plan, you won’t have the proactive monitoring, backups, and security updates that keep your site running smoothly.
What happens if my site goes down?
If your site goes down, contact us immediately (we monitor sites on Care Plans, so we’ll often spot issues before you do). We’ll investigate and fix it as a priority. Downtime issues always go to the front of the queue.
Can I cancel my Care Plan?
Yes, you can cancel anytime with one month’s notice. No long-term contracts, no penalties. We’d rather you stay because the service is great, not because you’re locked in
Do you work on sites you didn't build?
Yes! If you have an existing WordPress site and need ongoing support, we’re happy to help. We’ll do a quick audit first to make sure we can support it properly, then get you set up on the right plan.
For sites we didn’t build there is normally a setup fee of £250. which includes a plugin audit and cleanup, connecting to analytics and search console and tuning up the website so that it runs smoothly and performs at it’s best.